Human Resources
Grievances filed by employees: Policy DGBA (Local) references the procedure for filing a grievance.
Complaints filed by parents and/or students: Policy FNG (Local) references the procedures for filing a complaint.
Grievance forms are available by using the appropriate links below.
Procedures for Grievances and Complaints
Whenever possible, grievances or complaints should be addressed and resolved at the lowest appropriate administrative level.
Informal Resolution:
From the date the grievant/complainant knew or should have known of the concern, there is a 15-day period during which the grievant/complainant must inform the employee’s supervisor/principal of the concern and attempt an informal resolution. If there is no informal resolution after 15 days, no later than the 15th day from the date the grievant/complainant knew or should have known of the concern, the grievance/complaint must be filed. If the grievance/complaint is filed after the 15th day, it is untimely and shall be considered concluded.
Level I Immediate Supervisor/Principal:
Complaint forms must be filed within 15 days of the date the employee/student or parent first knew, or with reasonable diligence should have known, of the decision or action giving rise to the complaint or grievance; and with the lowest level administrator who has the authority to remedy the alleged problem.
Level II Superintendent’s Designee:
The employee/complainant may appeal the Level I decision by filing an appeal with the Superintendent or Superintendent’s designee within ten days after the receipt of the response at Level I.
Level III Board of Trustees:
The employee/complainant may appeal the Level II decision to the Board at the next available regularly scheduled Board meeting by filing a Level III appeal within ten days after receipt of the Level II response.
Complaints and Grievances may be submitted to the Human Resources department via:
Email: [email protected]
Mail/In Person:
Bartlett ISD Administration
404 Robinson
Bartlett, TX 76511